Sales Executive – Peugeot Worcester

Job details

We are part of a multi-franchise family owned group with a passion for success and great customer service. This role based in Worcester at a market leading dealership selling new and used vehicles from ongoing growth we are looking to recruit a sales executive. Previous motor experience isn’t essential however other previous sales roles would be beneficial. You must have a passion for sales and customer satisfaction is key. We offer superb on target earnings uncapped and a company car.

Essential skills are a high level of interpersonal skills, presentation skills, qualification skills and the ability to close.

We operate a highly successful team and we are about creating loyal, long term future customers.

Main Duties –

• To sell and promote the sale of all new and used vehicles in line with all aspects of dealership and manufacturer trading policies
• To create and maintain a positive customer-friendly sales environment whilst taking responsibility for the day-to-day maintenance and presentation of the showroom
• To always be prepared to receive and process new customer enquiries (via telephone, walk-in and email)
• To guide and inform the customer whilst being able to give a competent and enthusiastic presentation of all of the vehicles within the product range
• To achieve both new and used vehicle sales targets along with secondary accessory and financial services targets
• To achieve a high level of customer satisfaction as reported in the monthly customer satisfaction analysis
• To ensure all customers are handled with “Family-like Care”
• To ensure company processes are followed to improve Customer Satisfaction and retention. This includes embracing Customer Satisfaction Action Plans, proactively selling Service Plans and following up finance renewal leads
• To adhere to agreed staff development plans and undertake manufacturer training and eLearning modules to achieve required certification levels
• Record all new and used sales enquiries along with all sales activity in the appropriate sales control/dealer marketing system
• Offer/carry out a vehicle demonstration drive with all new customer enquiries
• To maintain a high level of product knowledge along with a detailed understanding of all current dealer and manufacturer marketing programmes