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Service Advisor

Job details

Employment type: Full time

Posted: 29th August 2018

Location: Suzuki, Worcester

We are looking for a suitable person to become part of the team at Startin Worcester as a Service Advisor. You will be working in a busy environment and occasionally working to deadlines. You will need a willingness to learn new skills and develop within our busy dealership based at St Peters, Worcester. Previous experience within the industry is not essential but customer service experience is.

Your role as Service Advisor with Startin Peugeot and Suzuki will be to support the Service Manager and assist in the development of the after-sales department. You will need to deliver an exceptional customer service experience and be a good team player.

Full duties include:

  • VHC control and upsell
  • Uphold our strong customer satisfaction goals
  • Deal with service staff in a professional manor
  • To be able to deal with customers(from bookings, vhcs, invoicing and concerns)
  • To work to manufacturer standards
  • Workshop control
  • To work to targets
  • When required to be in control of the whole workshop and service section
  • To work with sales to ensure cars are ready on time for sales customers
  • Invoicing
  • VHC up-sell
  • Customer handling
  • Problem solving and resolutions
  • To be able to work with a service manager to achieve targets and customer satisfaction

If you are interested in applying for the role, email your CV and covering letter to: dani.murray@startingroup.co.uk

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