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Service Advisor – (Startin Of Redditch)

Job details

Employment type: Full time

Posted: 19th August 2019

Location: Group, Redditch

Service Advisor for multi franchise department 

Service Adviser Job Purpose:  

Acts as liaison between customers and the service department by communicating with customers regarding vehicle concerns and repair timeline, and expressing customer concerns to the service department. Displays exemplary customer service skills and a sales-minded attitude.

Service Adviser Job Duties

  • Communicates with clients about vehicle concerns, insurance questions, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for the customer on time
  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicates any time restrictions to customers in a timely manner
  • Processes customer payments
  • Demonstrates extensive knowledge of service department

Service Advisor Skills and Qualifications

Previous Experience in Vehicle Service Department preferred but not essential for the right candidate as full in house and manufacturer training will be given, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Enthusiastic Attitude, Self-Motivated

Basic rate of pay plus monthly bonus scheme

Monday to Friday 8am-17.30 and 1 in 3 Saturdays

Job Type: Full-time

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