We have a unique opportunity for a sales executive to join our team based at our Skoda Dealership selling new and used vehicles. The ideal candidate will have previous motor trade experience or have a proven sales background within a customer facing role. You must have a passion for sales and customer satisfaction is key. Have the ability to engage with customers and build a rapport. Be well presented with a desire to succeed, and an heir of confidence about you.
We operate a highly successful team and we are about creating loyal, long term future customers.
Main Duties -
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To sell and promote the sale of all new and used vehicles in line with all aspects of dealership and manufacturer polices
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To create and maintain a positive customer-friendly sales environment whilst taking responsibility for the day-to-day maintenance and presentation of the showroom
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To always be prepared to receive and process new customer enquiries (via telephone, walk-in and email)
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To guide and inform the customer whilst being able to give a competent and enthusiastic presentation of all of the vehicles within the product range
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To achieve both new and used vehicle sales targets along with secondary accessory and financial services targets
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To achieve a high level of customer satisfaction as reported in the monthly customer satisfaction analysis and KPI's
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To ensure all customers are handled with Family-like Care
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To ensure company processes are followed to improve Customer Satisfaction and retention. This includes embracing Customer Satisfaction Action Plans, proactively selling Service Plans and following up finance renewal leads
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To adhere to agreed staff development plans and undertake manufacturer training and e Learning modules to achieve required certification levels
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Record all new and used sales enquiries along with all sales activity in the appropriate sales control/dealer marketing system
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Offer/carry out a vehicle demonstration drive with all new customer enquiries
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To maintain a high level of product knowledge along with a detailed understanding of all current dealer and manufacturer marketing programmes
• You will possess a valid UK drivers licence.