A Startin Guide To MOTABILITY: Vehicle supply issues and delayed orders

The primary factor impacting the supply of new cars is a global scarcity of semiconductors, commonly referred to as 'chips.' These chips are essential components in a wide range of electronic devices, including washing machines, home computers, televisions, and, of course, new vehicles.

Each new car incorporates approximately 1,500 of these chips, serving as the vehicle's 'brain.' However, the high demand for electronic devices during the COVID-19 pandemic has led to a shortfall in semiconductor production. While the chip supply is gradually recovering, most manufacturers currently grapple with substantial order backlogs. It is expected that extended lead times for new cars will persist at least throughout the remainder of 2023 as manufacturers work to clear these backlogs.

Our Motability experts at Startin Group will be able to give you an idea of the current delivery times, however we won’t be able to speed things up and the information we get given may change, so please bear with us.

Given the various factors affecting the new car market, it’s possible that your expected delivery date might change more than once. We are reliant on updates from the manufacturer and in some cases build dates and delivery timeframes may need to change for reasons out of Startin Groups' control.

If you’re an existing customer and this happens, we will continue to extend your lease for as long as needed to keep you mobile.

If you’re looking to order your first car on the Scheme, we would recommend you start your search as soon as you can. You might find that a similar car from a different Startin Group dealership could be available sooner, so it’s worth having a look at our vast variety of Motability offers here and speaking to our Motability specialists to get estimated delivery times. 

Where possible, Startin Group always recommend that you take a test drive before placing an order to ensure the vehicle you’re considering will be suitable for your needs. As above please take the time to look at each of our dealerships Motability offers as you may find they each have different makes and models available to test drive.

However, if it’s not possible to arrange a test drive, please at least ensure that the model you are considering has enough space for you, any passengers you will need to carry, is easy for you to access and comfortable for you to sit in and will meet your mobility needs for the next three years.

Please speak to your Startin Group dealership motability specialist directly if you wish to cancel or change your order.

It’s worth noting that the current supply issues are a global issue affecting Motability Scheme customers and retail customers across most manufacturers, so before you cancel your order, please make sure you’re aware of the timescales for the replacement car you are considering.