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A Startin Guide To MOTABILITY: Vehicle supply issues and delayed orders

20 October 2023

The worldwide automotive industry is currently grappling with numerous challenges, all of which have culminated in supply disruptions, delivery delays, and a scarcity of various new car makes and models. We acknowledge that you may have enquiries concerning the root causes of the ongoing delivery delays and steps you can take if your order is impacted.

To assist you, Startin Group and Motability have compiled responses to some of the common frequently asked questions. If you have any further questions please don't hesitate to contact your Startin Group dealership here to talk to one of our specialised Motability specialists. 

Supply issues explained

The primary factor impacting the supply of new cars is a global scarcity of semiconductors, commonly referred to as 'chips.' These chips are essential components in a wide range of electronic devices, including washing machines, home computers, televisions, and, of course, new vehicles.

Each new car incorporates approximately 1,500 of these chips, serving as the vehicle's 'brain.' However, the high demand for electronic devices during the COVID-19 pandemic has led to a shortfall in semiconductor production. While the chip supply is gradually recovering, most manufacturers currently grapple with substantial order backlogs. It is expected that extended lead times for new cars will persist at least throughout the remainder of 2023 as manufacturers work to clear these backlogs.

Here at Startin Group we're dedicated to keeping the Scheme as budget-friendly as possible. However, you might have noticed that this year, there's a reduced selection of cars compared to previous years, and in some cases, Advance Payments may be a bit higher than what you're accustomed to.

In the ever-evolving landscape, vehicles can be swiftly removed from the Scheme at the request of manufacturers. Additionally, dealers might encounter challenges in obtaining reliable information on delivery dates, given the myriad of factors influencing the supply of new cars.

Despite these ongoing challenges, this quarter brings good news. We've got an exciting lineup of over 200 cars with Advance Payments under £500, and more than 100 cars with no Advance Payment at all. Check out the latest Motability offers right here on our website.

What's even more enticing is that starting from March 1, 2023, we've boosted the New Vehicle Payment from £250 to £750. Now, you can directly transmit this amount to your dealer to ease the financial burden of the Advance Payment on your next car. Should your Advance Payment exceed £750, you'll simply cover the difference when you receive your new vehicle. If it's less than £750, we'll send you the remaining amount within a few weeks of delivery.

It gets better! You qualify for the New Vehicle Payment if you place an order or pick up your very first Scheme car before the close of 2023. And for our loyal customers, you'll enjoy this benefit each time you collect a new car – but just once for each new vehicle.

Our Motability experts at Startin Group will be able to give you an idea of the current delivery times, however we won’t be able to speed things up and the information we get given may change, so please bear with us.

Given the various factors affecting the new car market, it’s possible that your expected delivery date might change more than once. We are reliant on updates from the manufacturer and in some cases build dates and delivery timeframes may need to change for reasons out of Startin Groups' control.

If you’re an existing customer and this happens, we will continue to extend your lease for as long as needed to keep you mobile.

Ordering a car

If you’re looking to order your first car on the Scheme, we would recommend you start your search as soon as you can. You might find that a similar car from a different Startin Group dealership could be available sooner, so it’s worth having a look at our vast variety of Motability offers here and speaking to our Motability specialists to get estimated delivery times. 

Where possible, Startin Group always recommend that you take a test drive before placing an order to ensure the vehicle you’re considering will be suitable for your needs. As above please take the time to look at each of our dealerships Motability offers as you may find they each have different makes and models available to test drive.

However, if it’s not possible to arrange a test drive, please at least ensure that the model you are considering has enough space for you, any passengers you will need to carry, is easy for you to access and comfortable for you to sit in and will meet your mobility needs for the next three years.

Please speak to your Startin Group dealership motability specialist directly if you wish to cancel or change your order.

It’s worth noting that the current supply issues are a global issue affecting Motability Scheme customers and retail customers across most manufacturers, so before you cancel your order, please make sure you’re aware of the timescales for the replacement car you are considering.

View our latest Motability offers


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