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Startin Group | Covid -19 Covid 19 Update For Our Customers

24 March 2020

Startin Group | Covid -19 Covid 19 Update For Our Customers

An important Covid 19 update for our customers- Scroll Down for useful contact  numbers 

Dear Customer

The health and well-being of our customers, our colleagues and their families is of paramount importance to Startins. 

For this reason, as of 6:00 pm tonight (24/3/2020) we have made the decision to temporarily close all  Sales Departments at our Startin dealerships. Service departments will remain open for essential work until 31/03/2020 at which point we will close until 14/4/2020 in response to the Corona virus pandemic. This could be extended depending on government updates. 

Unfortunately we are also having to suspend our collection & delivery service due to staff shortages and to protect our workforce in line with government advice.  We know this may cause some disappointment and apologise for any inconvenience this may cause. Our top priority is to protect the welfare of our employees and customers and with the latest guidance from the government, we must honour this and do everything we can to protect our health and the wider community and to reduce the further spread of the virus.

For those customers who are due to take delivery of your New Car or for those of you who are booked in for After Sales care over the course of the rest of the week, we will aim to complete your transaction with us where it is safe to do so.  We are in the process of contacting you directly.  All other existing bookings are being cancelled or rescheduled and we will be in contact to rearrange your booking for when our showrooms re-open.

Although our showrooms will be closed, you can still visit our website and enquire online should you have any queries. 

We are currently exploring the option of providing emergency maintenance to those in desperate need, we will update when we have further information on this, if you have concerns please contact us 

Our phone systems will be out of action temporarily while we are closed, so we strongly advise you to contact us via email or our online enquiry form

Please continue to stay safe, take care of your families and together we will get through this.


Yours faithfully

Timothy Freeman


Limited Phone Access at the moment

Please Contact Us Via Email, We are still here to help you as much as we can

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Due to the COVID-19 situation from 30 March 2020 MOTs extended by 6 months.

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For Startin Customers who are key workers within the NHS who have a ‘Vehicle Off Road’

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Honda Customer Relations 0345 200 8000 - Hondacare Breakdown/Accident Assistance 0800 521 728

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Skoda Customer Relations 03330 037 504 - Skoda Breakdown /Accident  Assistance 0800 526 625

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