Nissan has decided to end its partnership with Plugsurfing for Nissan Charge related services as from the 17th of June '25. 

If you have downloaded your Nissan Charge App before the 29th of May '25, you will not be able to access public charging related services through your current Nissan Charge App after the 17th of June '25. You will also no longer be able log in, pay or have access to your data in your old Nissan Charge App. Your current Nissan Charge Key (RFID) will also stop working. You are advised to make your Key unusable (for example by cutting it up) and dispose of it properly at a collection point for electrical appliances. 

Please download the new Nissan Charge App by clicking on the links above and order a new Nissan Charge Card for free

1. Download the Nissan Charge app from Apple app store* / Google Play store*.
2. Head into "Profile" tab and click on "Let's Go!"
3. Signup using Google, Apple or even add an email address of your choice
4. Confirm your account by clicking on the link sent to your email address
5. Fill your details -> First Name, Last Name, and the country you live in & create a password for your Nissan Charge account
6. Select your Nissan EV model/License plate number
7. Add a payment method (bank card/Apple or Google pay)
8. And subscribe to our notifications for getting realtime updates on special charging discounts

As a Nissan Charge user, you can access more than 900k charging points available across 36 European countries. The 36 countries are: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, North Macedonia, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

All owners of a Nissan EVs can use the Nissan Charge app for free. This provision also applies to owners of used Nissan EVs.

Similar to that of a new Nissan EV owner, follow the below simple steps to sign up for Nissan Charge:

1. Download the Nissan Charge app from Apple app store* / Google Play store*.
2. Head into "Profile" tab and click on "Let's Go!"
3. Signup using Google, Apple or even add an email address of your choice
4. Confirm your account by clicking on the link sent to your email address
5. Fill your details -> First Name, Last Name, and the country you live in & create a password for your Nissan Charge account
6. Select your Nissan EV model/License plate number
7. Add a payment method (bank card/Apple or Google pay)
8. And subscribe to our notifications for getting realtime updates on special charging discounts

1. In the "Profile" section of your Nissan Charge App, go to "Manage Account".
2. Click on the "Payment methods".
3. Click on "Add payment method".
4. Enter your debit or credit card details.
5. Alternatively, you can use Google Pay or Apple Pay.

Multiple cards can be activated to the same Nissan Charge account, but a card already linked to an account cannot be activated in another Nissan Charge account. You can order an additional Nissan Charge Card from your profile, fees may apply.

1. Go to the "Profile" section of your Nissan Charge App.
2. Click on "Nissan Charge Cards" tab.
3. Click on "Order Card" and further on "Order Nissan Charge Card".
4. Select your delivery country and add your delivery address.
5. And, place your free Nissan Charge Card order!

1. Go to the "Profile" section of your Nissan Charge App.
2. Click on "Nissan Charge Cards" tab.
3. Click on "Activate Card".
4. Enter the 14 digit unique identification code on the front of your card.
5. Alternately, you can even link by tapping your Nissan Charge Card on the back of your phone after clicking on "Activate Card".

Multiple cards can be activated to the same Nissan Charge account, but a card already linked to an account cannot be activated in another Nissan Charge account. You can order an additional Nissan Charge Card from your profile, fees may apply.

1. Click on “Nissan Charge Compatible” icon on the “Map” section of your Nissan Charge app.
2. Further click on the toggle bar icon beside “Nissan Charge Compatible” icon to avail more filters menu.
3. Here, you can filter chargers by compatibility with your Nissan EV, charging speed, start charging type and plug type.
4. You can also filter the chargers based on your preferred operators under the operator settings of the same filters’ menu.
5. If you are sharing your location with us, the app will automatically locate the nearest charger that fits your needs.
6. After you select a charger of your choice, you can swipe up for more charger related info.

1. Once you reach the charger, you can start/stop the charging session using your Nissan Charge Card.
2. You can further start/stop the charging session via the app by clicking on “Charge", selecting right charger plug, and clicking again on "start charge".
3. Any way you start your charging session, you will be able to see live information of your charging session on most of the charging points in Nissan Charge.
4. Invoices will be sent to you at the end of each session from your selected payment method visible in the “Receipts” section of your Nissan Charge app.

It all depends on the type of charging station. Some stations are only equipped with an RFID reader, hence, cannot be controlled via the app. While all the charging points filtered as "Nissan Charge Compatible" can be accessed via Nissan Charge Card, only around 70% of them can be accessed via the app remotely.

You can look for the stations that accept remote charging start or stop (via Nissan Charge App) by filtering for them in filters section>>Access>>Nissan Charge App

You only pay for charging sessions, based on the number of kWh consumed or the time spent at the station (depending on the policy of the charging point operator). Detailed information on the pricing policy applied for each charging point is displayed by clicking on the icon marking the station and by swiping up on the map of the Nissan Charge app.

Payment for your charging sessions will be automatically deducted from the registered payment method linked to your Nissan Charge Card. Invoices with a clear breakdown of your charging session will be sent to you at the end of each session, and you can review the invoices of your different charging sessions in the 'Receipts' section of your Nissan Charge App.

Your data is kept for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting or administrative requirements.

For any other information regarding the App or Card, please refer to the FAQ or contact Nissan Charge Customer Support available in your Nissan Charge App

Our customer service is always ready to help you. You can report your charging issue by 2 different ways in the Nissan Charge App:

1. You can reach out to our customer support agent directly about your charging emergency via chat by going to “Profile” tab in the app, clicking on “Support” and “Help centre” accessible 24/7 and 365 days. You can also check out our carefully curated FAQs available in the “Help centre” section of the “Profile” tab. If you want to reach out to us during your charging session, you can click on the ongoing session info on main map screen of your Nissan Charge App and simply click on "Having issues?" which will take you to our one-stop hub for accessing help & support of charging on-the-go with Nissan Charge.
2. Alternately in the Nissan Charge App, you can also reach out to the charging point operator via call by simply clicking on the specific charging point where you are facing an issue, scrolling down, clicking on the phone number listed below “Operator support”. This will trigger a call directly to the charge point operator.