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Startin Kia Redditch wins Customer Experience Award

Date Posted: 11 January 2024

Here at Startin Kia, Redditch, we are starting the year in celebration following the win of a Kia 2023 Customer Experience Award.

The annual Kia Dealer Excellence Awards celebrate the best dealerships in the UK, covering excellent customer experience and service, with customer satisfaction, sales, online Reputation score and quick responses to customer queries all taken into account. The Customer Experience Awards certificates are only presented to the top 20-performing dealers.

Kia had a record-setting performance in 2023 once again, with 107,765 sales, having sustainably built growth throughout the year. With any growth, it’s vitally important to continually raise the bar and put customers first, which I’m proud to say our dealers have done. They’ve provided a quality and consistent customer experience, whether for sales or service, for both new and returning customers

Gareth Theuma, Customer Experience Manager at Kia UK Limited

One of the standout dealerships this year is Startin Kia, Redditch, which is one of just 20 to receive our coveted Customer Experience Award certificate to celebrate its customer success throughout 2023. Congratulations to Startin Kia!

Accepting the award, Tim Dean, Head of Business, and Aman Bhachu, Aftersales Manager, at Startin Kia, Redditch, commented;

2023 was an incredible year for Kia and we’re delighted to play our part in the ongoing success story. Customers are our livelihood, so we always put them front and centre of our business and we find that the sales follow. Increasingly, there’s a wealth of information available to customers and a bewildering array of choice from across the market. Whether it’s guiding customers through their purchase journey, offering advice or helping maintain their vehicles customer service is of the utmost importance at every stage of car ownership, so to receive this recognition of our team’s hard work over the past year means a huge amount to us. Thank you Kia and roll on 2024!

2023 was a noteworthy year for Kia, setting numerous new sales records and surpassing 100,000 sales for the second consecutive year.

The brand finished the year as the UK’s sixth most popular, while it was also the third best-selling brand for electrified models in 2023 with 45 per cent of sales either a hybrid (HEV), plug-in hybrid (PHEV) or battery electric vehicle (BEV). The year concluded with the launch of the seven-seater fully electric EV9 – Kia’s new flagship model headlining the multi award-winning electrified range.

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Finance Disclosure

Startin Group Ltd and Thomas Startin Junr Ltd are Appointed Representatives of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Startin Group Ltd, Thomas Startin Junr Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required

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Thomas Startin Junr Ltd- Company Number 00300464. Startin Group Ltd- Company Number 00543964. FCA No. 521602. Registered in England & Wales. Registered Office: Address: Far Moor Lane Coventry Highway, Redditch, Worcestershire, B98 0SD.   Data Protection No: Z4981084, ZA013456